FAQ | BELIER

Yes, we offer full and partial refunds. We also offer exchanges.

Please enquire for more information about our Refund policy.
You can return/exchange your product by clicking here:
Returns & Exchanges Portal
Alternatively you can visit our Refunds & Exchanges at the bottom of the page to enter the portal
A refund request can be submitted within 30 days after the purchase is made.
In the case when the product and packaging are undamaged and unworn with all tags attached, you are eligible for a full refund.

In the case when a product has been worn, damaged or washed and without tags you are not eligible for a refund.

Please check our Terms of Service to see if you're eligible for a refund.

All return shipping is to be paid by the customer. We will only refund the postage if the customer has received a wrong order/product.
No, you will only be eligible for a store credit.
In case of an exchange, the return shipping has to be paid by the customer. The shipping cost of the product back to you will be paid by us.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
We offer next day delivery between Monday-Thursday before 3pm. Any orders placed after Thursday will be processed on Monday morning.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Refunds & Exchanges